⚙️ 1. Verify the Discount Setup
Before troubleshooting the POS terminal, confirm that:
The discount or promo code is active and not expired.
The discount has been properly created and synced with your POS system.
The discount type (percentage, fixed amount, or product-specific) matches what’s being applied at checkout.
The discount visibility is enabled for POS use — some discounts may be set for online orders only.
💡 Tip: Check your Discounts or Promotions settings in your Admin Dashboard to confirm POS eligibility.
🛒 2. Confirm Item & Cart Eligibility
Not all discounts apply to every item or combination of items. Double-check that:
The item(s) scanned match the products or collections included in the discount.
The cart meets any minimum purchase requirements (e.g., “Spend $50 or more”).
The discount isn’t restricted to specific customers or customer groups.
Excluded items (e.g., sale or clearance items) aren’t blocking the discount from applying.
💰 3. Check for Conflicting Discounts
Your POS may allow only one discount per transaction or per item. If another promotion or automatic discount is active:
The system may automatically apply the highest-value discount.
Manual entry of a second discount could be rejected.
⚠️ Remove any existing automatic discount first, then reapply the intended one.
🔐 4. Verify User Permissions
If you or your team can’t apply discounts at checkout:
Make sure your user role has the correct permissions to apply manual discounts.
Check if the POS is in offline mode — some promotions may only work when connected to the main server or network.
🔄 5. Sync or Refresh the POS System
If the discount was recently created or updated:
Perform a manual sync or refresh your POS to pull the latest promotions.
Restart the POS application if needed.
Confirm your device is connected to the internet to ensure discount data is updated.
🧹 6. Try a Manual Discount Entry
If the discount code still doesn’t apply automatically:
Try manually entering the discount code at checkout (if permitted).
Double-check spelling, case sensitivity, and any special characters.
🧾 7. Still Not Working?
If you’ve tried all steps above and the discount still won’t apply:
Take note of:
The discount code name or ID
Item(s) in the transaction
POS terminal ID and timestamp
Contact the Support Team with this information for a deeper review.
📨 Contact Support: [support@dizlog.com]
💡 Helpful Tip
Regularly sync your POS system and review discount settings before launching new promotions to prevent checkout issues.