Steps to Set Up Service Charge
Begin by navigating to the POS module.
Go to POS Settings.
Scroll down and toggle the option to Enable Service Charge.
Click on Add Location to specify where the service charge applies.
Enter the percentage value of the service charge.
Select the order types where the service charge should be enabled (e.g., dine-in, take-out, delivery).
Click Save to apply the settings.
Additional Options and Guides
Service Charge is Taxed – Enable this option if you want the service charge included in the computation of VAT.
Apply Service Charge Before Discount – Turn this on if you want the service charge to be calculated from the original price, rather than the discounted price.
Eligibility Filters – These allow business owners to apply service charges only to specific items or categories, giving more flexibility in managing charges.
Rules for Applying Service Charge per Order Type
Dine-In Orders: Service charge can be used here since staff provide direct table service and customer assistance throughout the dining experience.
Wholesale Orders: Applying a service charge in wholesale accounts for the added effort in handling, packaging, and processing bulk orders.
Takeaway Orders: A service charge may be applied to cover packaging costs and preparation time for takeout orders.
Pick-Up Orders: Businesses may apply a service charge to reflect handling and preparation work even if the customer collects the order.
Walk-In Orders: Service charge can be enabled for walk-in customers to account for in-store service or assistance provided by staff.
Appointment-Based Orders: Useful in service-oriented businesses (e.g., salons, clinics) where staff time and expertise form part of the overall service cost.
Delivery Orders: Service charge can be applied if the business chooses to include service efforts beyond the delivery fee, such as order preparation and handling.