DizLog's Reassigning time-elapsed open or saved orders to cashiers and merging open order tickets in a Point of Sale (POS) system can provide several benefits for both operational efficiency and customer satisfaction.
Here are some advantages of "reassigning open/save orders to cashiers":
Faster Fulfillment
Minimized Delays: By addressing time-elapsed orders, you prevent them from being forgotten or overlooked, reducing the chances of delayed order preparation or fulfillment.
Improved Accountability: Assigning orders to specific cashiers encourages accountability. Cashiers will feel responsible for ensuring timely order completion, which can lead to increased attention to detail and accuracy.
Enhanced Communication
Here are some advantages of "Merging open order tickets":
Simplified Tracking
Order Accuracy
Reduced Confusion
Efficient Resource Utilization
Improved Customer Experience
Easier Upselling/Cross-Selling
Simplified Payment
To know how to save an order for the first time, reassign and merge open/save order tickets choose which feature you are using:
How to save open order:
To know more about managing open tab orders click here.
Go to POS > Catalog > Open Catalog
Select the items/products being ordered
Click “Save Order” at the bottom part
The Pre-defined Tickets (tables) set will show up
You can change the table name by clicking the “Custom Ticket” button
Select the Table name and hit Save
Your Order will now show on the Open Orders list
💡 Reminders:
1. When saving orders - your cashier name will not be editable - this is based on login used in POS
2. Elapsed time is based on the order creation / update time and date
You may filter or sort orders based on:
Time
Cashier Name
Ticket#/Name/Phone
Total
How to Reassign a ticket to other cashiers:
Go to POS > Catalog
On the Checkout screen - click “Open Orders” at the left lower part of the screen
A pop-up window of open orders will show up
Click on the checkbox next to Ticket#/Name/Phone of the order
Click Reassign order button
Select Cashier Name and click "Reassign"
You may now confirm that the open order ticket has been assigned to other cashier
💡You may select multiple open tickets to reassign to cashier by ticking the tix boxes
How to Merge tickets:
Merging open order tickets that belong to the same customer or group streamlines order tracking. Instead of managing multiple tickets, staff can manage a single consolidated ticket, reducing complexity.
Tick all boxes of open/save order tickets assigned to a specific customer
Then click the "Merge" icon above to merge the selected tickets
Select a main ticket where all tickets will be merged under
Click "Merge"
That's it! you are able to merged open orders of a specific customer.
Checkout process for the merged open order ticket
Click open order tab
Navigate the cursor to the open order ticket and click on "View"
Choose mode of payment to checkout
That's it!
In conclusion, reassigning time-elapsed open/save orders to cashiers and merging open order tickets in a POS system can optimize operations, enhance order accuracy, improve customer experience, and promote efficient resource utilization. These practices contribute to a smoother workflow, reduced errors, and higher overall customer satisfaction.
Go to POS > Catalog > Open Catalog
Select the items/products being ordered
Click “Save Order” at the bottom part
The Pre-defined Tickets (tables) set will show up
You can change the table name by clicking the “Custom Ticket” button
Select the Table name and hit Save
Your Order will now show on the Open Orders list
💡 Reminders:
1. When saving orders - your cashier name will not be editable - this is based on login used in POS
2. Elapsed time is based on the order creation / update time and dateYou may filter or sort orders based on:
Time
Cashier Name
Ticket#/Name/Phone
Total
How to Reassign a ticket to other cashiers:
Go to POS > Catalog
On the Checkout screen - click “Open Orders” at the left lower part of the screen
A pop-up window of open orders will show up
Click on the checkbox next to Ticket#/Name/Phone of the order
Click Reassign order button
Select Cashier Name and click "Reassign"
You may now confirm that the open order ticket has been assigned to other cashier
💡You may select multiple open tickets to reassign to cashier by ticking the tix boxes
How to Merge tickets:
Merging open order tickets that belong to the same customer or group streamlines order tracking. Instead of managing multiple tickets, staff can manage a single consolidated ticket, reducing complexity.
Tick all boxes of open/save order tickets assigned to a specific customer
Then tap the "Merge Orders" icon above to merge the selected tickets
Select a main ticket where all tickets will be merged under
Tap "Merge"
That's it! you are able to merged open orders of a specific customer.
Checkout process for the merged open order ticket
Tap "open order" tab
Navigate to the order that needs to checkout
tap "3 dots" icon
tap "Update"
Choose mode of payment to checkout
Finally tap "Checkout"
