It is critical for businesses to be aware of the progress of orders for their products. DizLog allows you to get a fast overview and tracker of all order requests from your customers via your online store or even your physical store
Orders can be added in one of two ways:
💻 From DizLog Web App
To Manage your orders:
Choose the " 📦 Order Manager" option from the left pane under POS.
From POS dropdown, select Order Management
My Order Manager is divided into two parts:
My Orders – shows all orders that are not yet completed
Order History – shows all completed and cancelled orders
To filter orders by date, enter start and end dates.
The count of orders and order details are shown per status
Note: Status will be base on the Inventory Type selected
PRODUCTS
SERVICES
APPOINTMENTS
DIGITAL
RENTAL SERVICES
To view order details, simply tap on arrow next to the order.
Different Statuses:
These are the different types of Status we have for different types of Products
Pay later
Pay later
This is for orders that have already received or picked up the item but payment will be in the future or different date.
To complete this order:
Click the Record Payment button and choose the payment method. Proceed with the selected payment method to complete the process.
Once Paid, the order status will be changed to "Paid Paylater" under Order History
To cancel the order:
Simply tap the Cancel button. Order will be transitioned to "Cancelled" status and can be found now in Order History.
Pending
Pending
All orders will be defaulted to be shown under this status, unless you have turned on the "Auto approved orders" toggle in online settings, orders will appear under "Approved" status.
Approved
Approved
If you have turned on the "Auto approved orders" toggle in online settings, all of the purchases in your online store will be shown here.
Preparing
Preparing
This is an important status specially for F&B services as you can switch to this status to show that the item ordered is being prepared for shipment
Ready for Pick up
Ready for Pick up
This status will be shown only if the order shipping method is for "Picked Up". Update your order status to "Ready for Pick up" to inform your customer that they can already dropped by the store to get their orders.
Ready for Delivery
Ready for Delivery
This status will be shown only if the order shipping method is for "delivery". Switch to this status to show that item is ready for shipment and can now be picked up by your chosen courier provider to be delivered to your customer.
On its Way
On its Way
This status will be shown only if the order shipping method is for "delivery". Update to this status to inform your customers that their orders will be arriving shortly by your chosen courier or delivery.
Returned Requested
Returned Requested
If your customer would like to return the product they received and triggered the request in their customer portal through your online store domain, Orders will then appear here.
To View your Order History:
When orders are completed or cancelled, order details are shown in Order History tab. This tab contains information of picked up, delivered and cancelled orders.
Choose the " 📦 Order Manager" option from the left pane under POS.
From POS dropdown, select Order Management
My Order Manager is divided into two parts:
My Orders – shows all orders that are not yet completed
Order History – shows all completed and cancelled orders
All completed, canceled, and voided transactions will be available on the specified date.
To view order details, simply tap on the order ID.
📱 From DizLog Mobile App
To Manage your orders:
Tap "POS" on next page will allow you to select Register and will asked you to enter 4 digits PIN (if PIN required in the POS Settings) , click Open Catalog.
Click Order History tab below.
Pay later - Usually applies for the order that has been received or picked up.
In this Status under Order Management screen tap Pay Later we should look for the Order ID and tap arrow going to right, we can either tap Pay or Set to Void.
If Pay just enter the amount to pay and tap Save. ( Once Paid the order will be removed to Pay Later and will go to Paid Order status.
If Void - Simply tap Set to Void. ( The Order ID will be going to Void Order status.
Pending - Usually applies to the orders not yet received by the customer coming from Online ( eStore ) that will be pay upon delivery or pick up.
In this Status under Order Management screen tap Pending we should look for the Order ID and tap arrow going to right, we can either tap Set to Approved or Cancel Order.
If you are going to Approve the order just tap Set to Approved. ( Once Approved the order will be removed to Pending Orders and will go to Approved Status.
If you are going to cancel the order- Simply tap Set to Cancel Order. ( The Order ID will be going to Cancelled status.
Approved - In this Status under Order Management screen tap Approved we should look for the Order ID and tap arrow going to right, and tap Set to Preparing, the order should changed to Preparing status.
Preparing - In this Status under Order Management screen tap Preparing we should look for the Order ID and tap arrow going to right, and tap Set to Ready for Pickup, the order should changed to Ready for pickup status.
Ready for Pickup - In this Status under Order Management screen tap Ready for Pickup we should look for the Order ID and tap arrow going to right, and tap Set to Picked up, the order should changed to Picked up status.
Ready for Delivery - In this Status under Order Management screen tap Ready for Delivery we should look for the Order ID and tap arrow going to right, and tap Set to On it's Way, the order should changed to On it's Way status.
On it's Way - In this Status under Order Management screen tap On it's Way we should look for the Order ID and tap arrow going to right, and tap Set to Delivered, the order should changed to Delivered status.
Picked up - In this Status under Order Management screen tap Picked up we should look for the Order ID and tap arrow going to right, we can either tap Pay or Set to Void.
If Pay just enter the amount to pay and tap Save. ( We can still set the order on Void even paid in some instance just tap Void ).
If Void - Simply tap Set to Void. ( The Order ID will changed to Void status.
Delivered - In this Status under Order Management screen tap Delivered we should look for the Order ID and tap arrow going to right, In instance you need to void it.
Cancelled - In this Status under Order Management screen tap Cancelled we should look for the Order ID and tap arrow going to right, In instance you need to perform a refund.
Void - In this Status under Order Management screen tap Void we should look for the Order ID and tap arrow going to right, In instance you need to perform a refund.
Partially Paid - In this Status under Order Management screen tap Partially Paid we should look for the Order ID and tap arrow going to right, tap Set to Paid.
Return Requested - In this Status under Order Management screen tap Return Requested we should look for the Order ID and tap arrow going to right, to check the Return Refund Status.
Return Rejected - In this Status under Order Management screen tap Return Rejected we should look for the Order ID and tap arrow going to right, to check the Return Request Status.
Return Accepted - In this Status under Order Management screen tap Return Accepted we should look for the Order ID and tap arrow going to right, to check the Return Request Status.
📓 Notifications are received by the customer every time updates are made to the order.
To View Order History:
We need to Filter the Order History in order to Manage the Orders for both POS and Online.
a. Location - Register Location
b. Category - Goods, F&B Menu , Operation Supplies, Services, Digital Goods and Rental Services.
c. Sales Channel - If the order has been processed through POS Catalog or Online ( eStore ).
d. Start and End Date - Depending on the transaction date you would like to manage.
