When managing transactions in any system, there might come a time when you need to reverse or cancel an action. It’s important to understand the difference between void and cancel. Both serve to cancel a transaction, but they are applied in different contexts.
Cancel
The cancel action is typically used for transactions that were created in previous days or weeks. It refers to stopping the fulfillment or processing of an already recorded order or request. A cancel action ensures that no further steps are taken, and the transaction is completely nullified as if it never existed.
Use Case: Cancellations occur when an order has been processed or documented, and you need to cancel it to prevent further actions. This could include orders, bookings, or tickets that need to be stopped due to customer requests or other circumstances.
Void
The void action is specifically used for transactions that are occurring in the current day or within the immediate time frame. It immediately halts a transaction before any completion has taken place. Void is often used when you realize an error or need to stop the action right away.
Use Case: Voiding happens when a transaction is still in progress—such as during the checkout process or payment processing. It ensures that the action is not finalized, and nothing is completed.
Key Differences: Void vs. Cancel
Feature | Void | Cancel |
Timing | Immediate action during the same day | Action taken on past transactions |
Purpose | Stops a transaction in progress | Reverses an already recorded transaction |
Effect | Halts a transaction from completing | Nullifies the transaction completely |
Use Case | Real-time error prevention during checkout | Handling orders or requests made earlier |
By understanding these differences, you can apply the right action to the right situation—avoiding confusion and ensuring proper handling of customer requests.
Steps to Process a Cancel
From the left panel under " POS " select " Order Management "
These filters are required to be able to get back to the sale you wanted to Cancel
NOTE: CANCEL can be seen for OLD/PREVIOUS Transactions.
Once all has been filtered the screen will show lists of sales that was processed on the specific filter.
If you have the Order/Receipt number you may simply enter the order/receipt number on " Search Order # field " but make sure to also filter the dates and inventory
Click on the Order ID then click "Cancel"
A popup for canceling transaction will let you confirm reason for changing the order status
Add the reason and click "Yes"
Once Void the order status will be updated and reason will be posted
