Item returns are an important aspect of customer service, as they provide customers with a way to get their money back if they are not satisfied with a product.

Offering a return option can also encourage customers to order again, as it shows that the business values its customers and is willing to address any issues they may have.

Additionally, it can also help to prevent negative reviews or complaints, which can harm the reputation of the business.

In this article, I'll guide you through two processes. The first process will be on the customer side, where we will discuss the steps for returning an item. The second process will be on the merchant side, where we will show you how to use DizLog to track and process item returns and refund.

By the end of this article, you will have a thorough understanding of how to handle item returns and refund in DizLog, both from the customer and merchant perspective.

1. For an item to be returnable, customers must have successfully checked out the item via online payment or cash on delivery.

2. Proceed to My Orders to review the status of the purchased item.

3. To process a return, the delivery transaction must first be completed and the item must have been delivered to the customer.

In the event that the item needs to be returned, navigate to the Completed section in My Orders and search for the specific item that is being returned.

4. Order Details window will appear and click on Request Return

5. In Request Return, indicate the Total Returned items, and Reason for Return so that the merchant can provide the appropriate response for the next transaction.

Submit the form by clicking on Request Refund to the merchant for further action.

6. Customer may check the status of their return request in My Orders > Return/Refunds and should be the first item on the list.

💡 Pro tip: It is best practice for the customer to also contact the merchant directly when making requests such as returning an item or requesting a refund, to ensure that the process goes smoothly.

1. Merchants can easily track and process item return requests by navigating to the POS section of the Order Manager.

From there, they can filter the orders by selecting the "Return Requested" status, and can further refine their search by specifying the correct location, inventory type, and date range. This will ensure that the relevant item return requests will appear on the list.

2. Review the Order Summary, select "Manage Refund Request"

3. Depending on the situation and the agreement between the merchant and the client, the merchant has the option to accept or reject the refund request.

In this example, indicate the Total Returned and Damaged Item and the amount to be refunded

let us assume that both parties have agreed on the return request, so the merchant will choose "Accept."

4. Status should be updated to "Return Accepted" and refund will be noted on the app.

The return and refund has been successfully processed!

We hope this article helped you understand the process and how DizLog can help manage returns and refunds efficiently.

Returns and refunds are an important part of business and can help build customer trust and satisfaction.

Remember, customers can purchase the correct item again from the eStore.

Use DizLog tools to make the process smooth for both parties.

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