Voiding a sale may be necessary for various reasons, such as a customer's request for a refund, an error in the transaction, or a change in circumstances. The specific process for voiding a sale can vary depending on the business and the payment method used. Here are some general steps that may be involved:
In Voiding a sale, Return and Refund process might also be required:
💡 You may get to this page by following the instructions in the following help center articles:
From the left panel under " POS " select " Order Management "
These filters are required to be able to get back to the sale you wanted to Void
Note: If you have multiple business types make sure to filter the "Product Type" on which the order number to void belongs to
Once all has been filtered the screen will show lists of sales that was processed on the specific filter.
If you have the Order/Receipt number you may simply enter the order/receipt number on " Search Order # field " but make sure to also filter the dates and inventory
Note : Void is available in "Order History" tab under "Done" status
Click on the Order ID then click "Void"
A popup for voiding transaction will let you confirm how many of products are returning to inventory if all sold products are returning simple click "Return All" if not simply tick the boxes for each products then enter the quantity to return
Click "Void"
Once Void the order status will be updated and stock that has been returned will be returning to Inventory
The sales have been voided and total returned item has now returned to the Stock on Hand.